Billing issues

Resolve dFlow Cloud payment failures, plan access questions, and where to find invoices without waiting on support.

Written By Zoro

Last updated 3 days ago

dFlow Cloud billing (Stripe-backed)

These notes apply to dFlow Cloud organisations with Stripe-backed billing. Self-hosted control planes do not use the same billing surfaces; operators should still read When to contact support for commercial or invoice questions tied to cloud accounts for cloud-account–specific guidance.

Payment failed or subscription inactive

  1. Open billing settings in the dashboard and update the card or payment method (Payment setup under dFlow Cloud in the sidebar, Payment methods under Billing and Account in the sidebar when published).
  2. Retry the failed payment if the UI offers it.
  3. Read Failed payments under Billing and Account in the sidebar for product-specific messaging and grace periods as that page is completed.

After payment succeeds, wait a short time for webhooks to restore feature access; refresh the page.

I hit a limit or feature is greyed out

  1. Compare your plan to Cloud limits and expectations under dFlow Cloud in the sidebar and Feature access and limits under Billing and Account in the sidebar (reference as published).
  2. Some limits lift after billing is healthy; fix payments first.

Invoice or receipt

Use Transactions and invoices under Billing and Account in the sidebar when published, or the billing area of the dashboard your organisation uses today. Export or download from there before asking support for copies.

Cancellations and refunds

Start with Cancellations and billing FAQ under Billing and Account in the sidebar and organisation policy. Support may be required for contract-specific cases.

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